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COURSE TERMS AND CONDITIONS
BOOKING A COURSE, REFUND POLICY AND CANCELLATIONS
All courses must be booked and paid for in full in advance. This also applies to specially arranged group bookings. Once a date has been discussed and agreed, full payment is required to secure that date. This should be done within 7 days of requesting a date and the booking been made available and an invoice issued.
Once a course has been booked you are entitled to 14 days to change your mind and receive a refund. If you cancel beyond the 14 day cooling off period then unfortunately you are not entitled to a refund but please contact me to discuss your options. (Refunds may be subject to an administration fee). Please only book if you accept these terms and conditions.
If you begin a longer course of jewellery making and are unable to attend some sessions I will try to offer you the option of attending an alternative session. This will be at a time and date mutually agreed. If at any time missed sessions cannot be accommodated then unfortunately that time will be lost. I will try my best to fit you in but if other classes are being taught then it is not always possible. If a jewellery course is started and you decided you no longer want to attend I will again try to transfer you to another course however refunds or part refunds will not be given. Please only 2book if you except these terms and conditions. Please note- gift vouchers, jewellery or materials will not be issued in place of any refund.
If you are within the 14 day cooling off period and wish to change your booking please contact me on 07708 606413 so I can move your booking.
ONE-DAY WORKSHOP CANCELLATIONS/NON ATTENDANCE
If you are unable to attend a one-day workshop then I ask that you please give me as much notice as possible so that the place can be offered/sold to somebody else. Your booking will be moved to an alternative date wherever possible. Refunds will only be given if you are within the 14 day cooling off period following payment. In cases of less than 72 hrs notice then there is no guarantee your place can be moved to another date. (If you fail to attend a session with no notification given then places will be lost and no refund given). If you need to cancel a place due to testing positive for covid 19 or if you are told to isolate then a screen shot or proof of this is required in order to move your booking to a later date.
I will always try my best to accommodate students if courses can not be attended so if in doubt please do contact me.
TERMS AND CONDITIONS
The use of our website and the sale and purchase of goods from it are governed by our Terms and Conditions. It is recommended that you read these. By placing an order, we will assume that you have read and fully understood them. If you have any queries, please email us or call us on 07708 606413.
USE OF THE WEBSITE
By using the website you confirm that you are 16 years old or over or if you are under 16 then you are using it with the consent of a parent or guardian.
You are permitted to use our website for your own purposes and to print and download material, provided that you do not modify or republish any content.
The copyright and other intellectual property rights for all material on this site are owned by tj adam silversmith and must not be reproduced without explicit written consent.
PRODUCTS
All products are subject to availability which is subject to change.
Colours are reproduced as accurately as the electronic process allows.
Products may be subject to minor variations in dimensions, specification or appearance from those shown or stated.
We do try to ensure our website is as accurate as possible. However, we cannot be held responsible for any inaccuracies, omissions or errors.
PRICING
No VAT is applicable at this time.
Delivery charges will be added to the total price of the goods.
Prices are subject to change without notice.
If, by mistake, we under price an item, we will not be liable to supply that item to you at the stated price, provided that we notify you of the error. In those circumstances, we will inform you of the correct price so you can decide if or not you wish to order the item at that price.
PAYMENT
Payment for online purchases can be made by bank transfer or credit or debit card, through PayPal.
Payment will be debited and cleared from your account before goods are dispatched.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
Payments in person can be made by Visa and Mastercard credit or debit cards, cash or by bank transfer.
PLACING YOUR ORDER
After placing an order online, we will email you confirming your order as soon as possible.
This email will confirm what you have ordered and the price. This is not an order acceptance from us.
While every effort is made to ensure stock availability shown on our site is correct, there may be occasions when we are out of stock. In the unlikely event items you have ordered are unavailable, we will notify you as soon as possible.
By placing an order with us, you are confirming all the information you have provided is true and accurate and that you are authorised to use the card on which payment was made.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:-
· Your payment is not authorised, has been marked as fraudulent or potentially fraudulent by the payment system.
· There is an error on the website regarding the price or description of a product.
· The items ordered are no longer in stock or available. We tried contacting you regarding your order and have not heard back from you within a reasonable period of time.
ORDER ACCEPTANCE
Acceptance of your order will be confirmed by its dispatch and sending of a dispatch confirmation email. This marks the start of a contract between us and you and our obligation to complete it.
CANCELLING AN ORDER
After placing your order if you wish to cancel you can do so at any time prior to it being dispatched.
Should you want to cancel an order you will need to contact us as soon as possible via the telephone on 07708 606413 or emailtracey@tjadamsilversmith.co.uk. You will need to quote your order details and confirm your name and address. If your order has already been dispatched before you contact us, then you will be unable to cancel it and will have to return it for a refund (subject to our Returns Policy).
DELIVERY
Any time or date given for delivery is an estimate only.
We aim to dispatch goods promptly and ensure they arrive within the stated time but cannot be held responsible for any delays beyond our control. If we become aware of a delay we shall inform you via email or telephone as soon as possible.
It is your responsibility to ensure addresses given are accurate and complete but if made aware of an issue we will do what we can to assist.
Special Delivery means that once dispatched orders are fully insured until they have been delivered and signed for where required. As soon as your order has been delivered, you are responsible for it.
Delivery is deemed to have taken place when an order has been delivered to your nominated address or left in a nominated safe place.
Goods received should be checked for damage, defects and shortages as soon as received and any problems notified to us within 7 days.
We require proof of any damage via emailed images or the return of damaged goods.
For a delivery to be classed as lost a reasonable amount of time must have passed. For goods sent by Royal Mail this is 10 working days.
OVERSEAS DELIVERY
Orders shipped to destinations outside the UK may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by us (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.
You must observe and comply with all applicable regulations to purchase and import goods from our site. We accept no liability in respect of the export and import of the goods you purchase.
RETURNS AND REFUNDS
We hope that you will be satisfied with your purchase but you can return your order within 30 days for a refund subject to our returns policy.
Any refund you are entitled to will usually be refunded using the same method used to pay for your purchase. We will process the refund due as soon as possible and within 14 days.
We do not sell products on a trial basis.
Where a refund has been requested due to non delivery, we will only issue a refund once the order is classed as lost, which is 10 working days for Royal Mail.
PAYMENT DISPUTES
If you dispute any payment made to us, you must contact us immediately and provide full details. If you submit an unjustified charge-back, you will be liable to pay within 14 days following the date of the charge-back an amount equal to the charge-back and all third party expenses incurred by us (including any charges made by our or your bank, payment processor or card issuer, legal fees and debt collection fees).
You will also be liable to pay a £50 administration fee.
If you fail to recognise or remember a payment to us and make a charge-back as a result, this will constitute an unjustified charge-back.
LIABILITY
We shall under no circumstances be liable for any consequential or indirect loss or damage experienced as a result of our website or the goods and services supplied by it except as required by law.
Our liability to the buyer shall at no time exceed the cost of the goods supplied. We shall be under no liability for any loss or damage whether direct or indirect.
We are still liable for:
· Loss, damage, death, or personal injury resulting from our negligence.
· The quality of the products and services we provide.
FORCE MAJEURE
Where in spite of reasonable efforts we are unable to meet our obligation due to force majeure, these obligations will be suspended and we shall not be deemed to be in breach of contract.
Force majeure means anything beyond our reasonable control, including but not limited to power failure, breakdown of systems, fires, floods, civil riots, terrorist attacks, wars, government regulations or any disaster or industrial dispute and the unavailability of raw materials, components, etc.
If we are unable to meet our obligations due to a force majeure event and are able to notify you, we will do so as soon as possible.
GENERAL INFORMATION
We reserve the right to change our Terms and Conditions as necessary. Should we do so the updated Terms and Conditions will be shown on this page.
These Terms and Conditions are governed exclusively by English law and subject to the exclusive jurisdiction of the English courts.
If any part of our Terms and Conditions is found to be invalid by law, the rest of the Terms and Conditions will remain valid and in operation.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.